By accessing and using the Sterling & True website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
You may use our website for lawful purposes only. You agree not to use the website:
We strive to ensure all product descriptions and prices are accurate. However, errors may occur. We reserve the right to correct any errors and to change or update information at any time without prior notice.
All prices are in GBP and include VAT where applicable. Prices are subject to change without notice, but changes will not affect orders already placed.
By placing an order, you warrant that:
We reserve the right to refuse or cancel any order for any reason, including product availability, errors in product or pricing information, or suspected fraudulent activity.
We offer free shipping within the United Kingdom. Delivery typically takes 3-5 business days.
For international orders, please contact us for shipping arrangements and costs. International customers are responsible for any customs duties or taxes.
Due to the nature of our curated food and beverage products, we cannot accept returns unless the item is defective or damaged upon arrival. If you receive a damaged or defective item, please contact us within 48 hours of delivery with photographs of the issue.
For heritage textiles and homeware items, we offer a 14-day return period for unused items in original condition with all tags attached. Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly sent.
All content on this website, including text, images, logos, and designs, is the property of Sterling & True or our suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
To the fullest extent permitted by law, Sterling & True shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
Your use of our website is also governed by our Privacy Policy, which is incorporated into these terms by reference.
These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of the modified terms.
If you have any questions about these Terms & Conditions, please contact us.
Last updated: 19 November 2025
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